Missions
- To provide agreeable quality services to our students;
- To create a good and comfortable learning environment to our students.
Target Groups
- Students of the Faculty
Scope of Services
- Handle students’ applications and provide assistance
Reference information
Performance Pledge
| PP Service | Service Quality Indicator | ||
| 1 | Status Management | Application for Transfer of Programme for Bachelor’s Degree Programmes | Complete within 5 working days after deadline of application |
| Application for Resumption / Re-admission of Study for Bachelor’s Degree Programmes | Complete within 3 working days after receiving the application | ||
| Application for Withdrawal from Study for Bachelor’s Degree Programmes | Complete within 3 working days after receiving the application | ||
| Application for Deferment of Study for Bachelor’s Degree Programmes | Complete within 3 working days after receiving the application | ||
| 2 | Course Management | Application for Course Exemption / Waiver for Bachelor’s Degree Programmes | Complete within 10 working days after receiving the application |
| Application for Course Retaking Applications for Master’s Degree Programmes | Complete within 4 working days after receiving the application | ||
| 3 | Examination | Application for Supplementary Examination for Bachelor’s Degree Programmes | Complete within 10 working days after the last examination |
Performance Pledge Achievement in Year 2023 (till 31/12/2023)
| Type of Service | Handling Time | Achievement in Year 2023 |
| Application for Transfer of Programme | Complete within 5 working days after deadline of application | 100% |
| Resumption / Re-admission of Study 1 | Complete within 3 working days after receiving the application | — |
| Withdrawal from Study | Complete within 3 working days after receiving the application | 85.71% |
| Deferment of Study | Complete within 3 working days after receiving the application | 100% |
| Course Exemption / Waiver | Complete within 10 working days after receiving the application | 92.59% |
| Course Retaking Applications for Master’s Degree Programmes | Complete within 4 working days after application | 100% |
| Application to Supplementary Examination | Complete within 10 working days after the last examination | 100% |
| Application to Re-sit Examination 1 | Complete within 5 working days after deadline of application | — |
Remark:
1. The service item “Resumption / Re-admission of Study” was added and the service item “Application to Re-sit Examination” was removed on 01/08/2023.
Suggestions and Complaints
We welcome any comments or complaints. Please direct your mail, fax or e-mail to: