Missions
- To provide agreeable quality services to our students;
- To create a good and comfortable learning environment to our students.
Target Groups
- Students of the Faculty
Scope of Services
- Handle students’ applications and provide assistance
Reference information
Performance Pledge
| PP Service | Service Quality Indicator | ||
| 1 | Status Management | Application for transfer of programme | 5 working days after deadline of application |
| Withdrawal from Study | 3 working days after application | ||
| Deferment of Study | 3 working days after application | ||
| 2 | Course Management | Course Exemption / Waiver | 10 working days after application |
| Course retaking applications for master programme | 4 working days after application | ||
| 3 | Examination | Application to Supplementary Examination | 10 working days after the last examination |
| Application to Re-sit Examination | 5 working days after deadline of application | ||
Performance Pledge Achievement in Year 2022 (till 31/12/2022)
| Type of Service | Handling Time | Achievement in Year 2022 | Remarks |
| Application for Transfer of Programme | 5 working days after deadline of application | 100% | |
| Withdrawal from Study | 3 working days after application | 100% | |
| Deferment of Study | 3 working days after application | 100% | |
| Course Exemption / Waiver | 10 working days after application | 100% | |
| Course Retaking Applications for Master Programme | 4 working days after application | 100% | |
| Application to Supplementary Examination | 10 working days after the last examination | 100% | |
| Application to Re-sit Examination | 5 working days after deadline of application | — |
Suggestions and Complaints
We welcome any comments or complaints. Please direct your mail, fax or e-mail to: