Performance Pledge

PP Service Service Quality Indicator
1 Status Management Application for transfer of programme 5 working days after deadline of application
Withdrawal from Study 3 working days
Deferment of Study 3 working days
2 Course Management Course Exemption / Waiver 10 working days after application
Course retaking applications for master programme 4 working days
3 Examination Application to Supplementary Examination 10 working days after the last examination
Application to Re-sit Examination 5 working days after deadline of application

Performance Pledge Achievement in Year 2021 (till 31/12/2021)

Type of Service Handling Time Achievement in Year 2021 Remarks
Application for Transfer of Programme 5 working days after deadline of application 100%
Withdrawal from Study 3 working days 100% #
Deferment of Study 3 working days 100% #
Course Exemption / Waiver 10 working days after application 95.2%
Course Retaking Applications for Master Programme 4 working days 100%
Application to Supplementary Examination 10 working days after the last examination 100%
Application to Re-sit Examination 5 working days after deadline of application

# New item with effective on 11/01/2021